Privacy Policy
Dawning Day
ABN 25 243 867 820
Introduction
Dawning Day and all its subsidiaries (“we”/ ”us”/ ”our”) endeavour at all times to comply with the Privacy Act 1988 and the Australian Privacy Principles which together are referred to in this policy as “Australian Privacy Law.”
This policy applies to anyone who accesses any website of ours. It also applies to anyone who deals with us or from or about whom we collect personal information (whether as a prospective or an actual customer, guarantor, contractor, supplier, service provider, employee, or in any other capacity whatsoever).
We may collect personal information and/or sensitive information in respect of any person to whom this policy applies (“you”). We will give you a hard copy of this policy on request – refer to the heading “Contact Us”.
Pseudonyms
You are not required to provide us with your name or any personal information if you do not wish to. You are free to use any name allowed by law. We, however, may not deal further with you without obtaining your real name and other verifiable pieces of personal information.
By visiting our website or dealing with us
By visiting our website or otherwise dealing with us, you agree to this policy and you also agree to the collection of your information by the website or otherwise and also to our collection, holding, use, and disclosure of your information in accordance with this policy.
The kinds of information we collect and store
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Your internet service provider or the providers of your internet browser software may also collect such information for their own purposes. We are not responsible for the collection, storage, and use of such information by these entities and refer you to their respective privacy policies.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you apply to join a loyalty program, we may also collect and store information.
How we collect your personal information
If you:
Inquire about our goods or services or about becoming our customer, or if you become our customer, in relation to any goods or services
Apply for employment or otherwise agree to work for or with us
Apply to join a loyalty program
Otherwise deal with us then we may collect personal, credit and/or sensitive information about you from you or from other sources when it is impractical or unreasonable for us to collect it directly from you. These sources may include:
Someone authorised by you such as an agent, broker, accountant, solicitor, attorney, financial counsellor, introducer, business colleague, associate, family member, or guarantor
A referee
An employer (current or former)
A government body
Financial institution
A professional or trade association
A producer/manufacturer or distributor of any products or services supplied by us, purchased by you, or in respect of which you have made enquiries
Our agents such as commercial agents, debt collectors, or solicitors
We may collect the information in person, over the telephone or internet, by mail, fax, email, or camera, through social media or biometric reader, by other electronic means, or by completion of an application or consent form, whether online or otherwise. We may also purchase it from third parties if lawful to do so.
We may collect the information from your visit to our website through the use of technologies such as anonymous identifiers, session variables, and cookies. If you set your internet web browser to block or limit cookies, some features of our website may not work as efficiently or at all.
How we hold your personal information
We use reasonable endeavours to secure your personal information which may include:
Maintenance of a secure environment for storage of information
Requiring that access to such information be confined to authorised personnel
Using technology such as encryption or password protection to secure information
We require and/or expect other entities that collect your information from us to use reasonably available technology to secure it. We are not responsible for the security of any computer, mobile phone, tablet computer, or any other devices whatsoever which you use to access our website or to communicate with us and through which we provide communications to you.
The purposes for which we collect, hold, use and disclose your information
We may collect, hold, use and disclose your information for the following purposes:
The provision of goods or services to you
The administration of agreements to which you or we are a party and to assess compliance with them and benchmark performance
The administration of any warranty provided to you
The consideration of any application or proposed guarantee by you
To ask about your experiences with or impressions of goods or services supplied by us or to you or in respect of which you have made enquiries
To contact you regarding product recall
To conduct customer care, marketing, promotional, and advertising activities
To conduct surveys and assess market trends
To improve website functionality or useability
To facilitate the operation or functionality of operational, administrative, information, and other systems and procedures
To assist with audits, reviews, investigations, or enquiries concerning goods or services supplied by us or to you or otherwise
The administration, management, or improvement of business
For purposes outlined in policies, procedures, or manuals
For a time and attendance system or provision of services such as training for employees, contractors or providers or receivers of goods or services
Assessment and processing of job or other applications
To share between our related bodies corporate for any of these purposes
To exercise, enforce, take lawful action in respect of, secure, or perfect any right or agreement
To communicate with you (or to disclose your personal information to third parties so they may communicate with you), by way of direct marketing, information about our goods or services or those of other organisations
To search public records or registers, or to register information or interest thereon
Any potential or actual sale, transfer, merger, acquisition, restructure, or other dealing in respect of business or assets
Agreements we have with producers/manufacturers, distributors or suppliers of goods or services supplied by us or to you or in respect of which you have made enquiries
To communicate with you for any of these purposes
Any purpose requested or consented to by you
Any purpose required, authorised, or permitted by law
Compliance with any law including the National Consumer Credit Protection Act, Privacy Act, Anti-Money Laundering and Counter-Terrorism Financing Act, and any other law whatsoever
Any purpose referred to in this policy
How to opt-out of receiving direct marketing material
If we send you direct marketing material we will provide you with a means to opt-out of receiving further material. You may opt-out of receiving direct marketing material from one or more of us only by contacting us as referred to under the heading “Contact Us” or by any other means referred to in the direct marketing material.
If you wish to raise concerns about direct marketing material you receive from us or through use by others of our databases, please contact us as referred to under the heading “Contact Us”.
External Services
If you have contacted our Privacy Officer (see below for contact details under the heading “Contact Us”) and are not satisfied with our Privacy Internal Dispute Resolution Process, you may also refer the matter to:
The Office of the Australian Information Commissioner
GPO Box 2999
CANBERRA ACT 2601
Tel: 1300 363 992
Fax: 02 9284 9666
Website: www.oaic.gov.au
Loyalty Programs
If you apply to join a loyalty program offered by us or through us by a producer/manufacturer or distributor of goods or services supplied by us or by any other organisation, we may also collect the following kinds of information:
Marital status
Gender
Household Income
Number of children living at home
Sporting interests
Leisure and cultural interests
Food and beverage preferences
Financial information about the purchase
This information will be collected, held, used by us and may be disclosed to the organisation providing the loyalty program and some of this information may be provided to our agents or their agents for the following purposes:
Providing the services offered as part of the loyalty program
Informing you about other goods or services offered by us or the other organisation
Providing information to third party contractors who supply services to the loyalty program or directly to you as part of the program
To obtain your feedback on the loyalty program
Otherwise monitor, manage and administer the loyalty program
We refer you also to the privacy policy of the organisation providing the loyalty program.
Minors
The Site is not intended for Australian individuals and residents under the age of 18 years.
How you may access your personal information
Any request for access to your personal, sensitive, or credit information held by us must be sent by email or post to our contact details referred to below under the heading “Contact Us”.
If we are unable to grant your access, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:
Reveal personal information about another individual person
Pose a threat to the health or safety of another individual person
Not be permitted by law
Reveal information of a commercially sensitive nature that is not required to be disclosed to you by Australian Privacy Law
There is no charge to make a request for access to your information but we may apply an administration fee for providing access.
How you may correct any personal information we hold about you
If you believe any personal information we hold about you is incorrect, please contact us to the contact details referred to below under the heading “Contact Us” and tell us what information is, in your belief, incorrect and how you want it changed. We will deal with your request according to Australian Privacy Law. We will provide our response within seven (7) business days of making our decision if required by law and, in any case, no later than thirty (30) days after receiving your request.
Complaints about how we deal with your personal information
If you have any complaints about how we deal with your personal information, please contact our Privacy Officer at the contact details referred to below. Our Privacy Officer will follow our Privacy Internal Dispute Resolution Process.
Our Contact Details
All communications you send to us must be sent by email or post to the following address AND marked to the attention of “The Privacy Officer”:
By email: info@dawningday.com.au
By post:
Dawning Day
25 Rockleigh Road,
Exeter NSW 2579
Australia
Changes to this Policy
We may make changes to this Privacy Policy from time to time for various reasons including:
Changes to the law
Changes to technology
Changes to our business practices, procedures or systems
We will notify such changes by including the updated policy on our website. Where the changes may affect you in a particular way, and you have a contract with us, we will notify you if required by the contract or Australian Privacy Law.